Services

With 25 years experience designing smart hydrophones, data loggers and acoustic recorders, Ocean Sonics’ team of engineers and multi-skilled personnel can help you accomplish your underwater sound needs.

Our offshore technicians and engineers are fully qualified and offshore safety certified

 

Ocean Sonics Services

 

To ensure our smart hydrophone systems are the best suited option, we provide services to support your project from beginning to end.

 

In-house or Online training

 

Each purchase or rental of an Ocean Sonics product comes with a free training session, taking you through set-up, deployment and use and data processing including using Lucy Software and/or a web browser to view and interpret your sound data.

 

More advanced Ocean Sonics’ team of engineers and multi-skilled personnel can help you accomplish your underwater sound needs.

training is available upon request.

 

Ocean Sonics is happy to provide troubleshooting and one-on-one support. Our staff is available to answer any questions and ensure that your data collection is as effective and easy as possible.

 

Field Training and Services

 

Ocean Sonics offers field training services. Our staff will travel to you, equipped with the knowledge and experience to help deploy and ensure your hydrophone and data collection system is operating to its greatest potential and is collecting the data you need.

 

Our experienced technicians will come to your deployment site and assist you in whatever data collection project you may have.

 

The icListen family of products are the most user-friendly products on the market, however if it is possible to improve the quality of your data and/or data collection experience we are happy to do so. Our field services include:

 

  • Technical Support
  • In-field inspections and support
  • Deployment Services

 

In-House Equipment services

 

Ocean Sonics is pleased to offer in house services for our equipment including but not limited to:

  • Calibrations
  • Repairs
  • Upgrades

 

All icListen Smart Hydrophones are pre-calibrated by our engineers at the office in Nova Scotia before shipment. Each hydrophone comes with a calibration certificate indicating the data when it was tested and the outcome of the calibration test. Ocean Sonics recommends recalibrating your icListen Smart Hydrophone every 24 months.

 

Standard Calibration Information for Each Product

  1. HF (Standard or X2), In-air calibration at 25 Hz, in-water calibration from 10 to 200 kHz
    b. AF (and AFL), in-air calibration at 25 Hz
    c. LF, in-air calibration at 25 Hz

 

All Ocean Sonics products are warranted for 12 months from delivery or commissioning. We know accidents happen. If your product needs service, it will be repaired quickly at our office in Nova Scotia.

Our field technician is available for site visits to assist in troubleshooting. Experienced staff are also available by phone for support and troubleshooting.

Annual instrument maintenance ensures your instruments are in top condition and ready for deployment. Required upgrades are also included in annual maintenance.

 

 

Complete System Designs

 

Ocean Sonics helps you to build the correct system for your project. We work with you to design the system you need to reach your data collection goals. Our comprehensive designs can include:

  • Mooring Design
  • Buoy Design
  • Array Systems

If our current offerings do not suit your project, our engineering team will work with you to modify and adapt Ocean Sonics products to best suit your project needs.

The icListen family of products are easily integrated into systems not initially designed for Ocean Sonics products. Our team of experienced engineers design affordable and effective integrated solutions.

 

Data Processing Services

 

Ocean Sonics provides comprehensive data processing services. Whether you would simply like to apply triggers for event detection or you require a full report and analysis on your data, the Ocean Sonics team can assist you in your data processing needs.

Services we offer include:

  • Data Review and short reports
  • Data processing and analysis
  • Epoch triggers for event detection (marine mammal monitoring, seismic activity etc.)
  • Third octave graphs
What Our Customers Are Saying
“The Ocean Observatories Initiative (OOI) Regional Scaled Nodes (RSN) had requirements for very broadband hydrophones with good noise floor characteristics and a wide dynamic range. The icListen HF hydrophones satisfied these requirements at a reasonable cost. The hydrophones were quite easy to use out of the box, and easily passed our intensive First Article tests centered on assuring any instrument will not interfere with or corrode any other instrument. Customer support has been quite good, with very detailed questions answered quickly and accurately.”

Skip Denny
Principal Ocean Engineer, RSN
Applied Physics Lab, University of Washington.